With our Call Centre facility, you no longer have to take time out to visit your branch for your everyday banking needs. By simply dialing 111-331-331 & 111-331-332 (dial +92-21-111-331-331 & +92-21-111-331-332 from outside Pakistan) you get access to a wide range of Tele-banking solutions and personalized banking services including answers to questions on Islamic Banking. You can also access our self-service banking, where you will be guided and assisted in all transactions by our Interactive Voice Response System (IVR).
Services Provided on IVR
- Check your account balances
- Instruct issuance of pay orders and demand drafts
- Transfer funds between your own accounts
- Order issuance of chequebook
- Check transaction history of your accounts
- Receive information on various MBL products and services
- Issue stop payment instructions
- Report loss of your chequebook
- Register your comments and suggestions regarding MBL products and services
- Request or change T-PIN
- ATM PIN Reissuance
- Report loss of Visa Debit Card or cheque(s)
- Request for new Internet Banking Username / Password.
You may instantly contact our Call Center officers for any inquiry by just picking up the phone located beside the ATM.