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24/7 Call CenterConvenience and Care
Home > Personal Banking > 24/7 Banking > 24/7 Call Center


With our Call Centre facility, you no longer have to take time out to visit your branch for your everyday banking needs. By simply dialing 111-331-331 (from outside Pakistan please dial 00-92-21-111-331-331) you get access to a wide range of Tele-banking solutions and personalized banking services including answers to questions on Islamic Banking. You can also access our self-service banking, where you will be guided and assisted in all transactions by our Interactive Voice Response System (IVR).


Services Provided on IVR

  • Check your account balances
  • Instruct issuance of pay orders and demand drafts
  • Transfer funds between your own accounts
  • Order issuance of chequebook
  • Check transaction history of your accounts
  • Receive information on various MBL products and services
  • Issue stop payment instructions
  • Report loss of your chequebook
  • Register your comments and suggestions regarding MBL products and services
  • Request or change T-PIN
  • ATM PIN Reissuance
  • Report loss of ATM / Debit Card or cheque(s)


ATM Helpline

You may instantly contact our Call Center officers for any inquiry by just picking up the phone located beside the ATM.

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