| PIN Forgotten |
Memorise your PIN. Never write it down anywhere. |
| Damaged Card |
Keep your card carefully so that it does not get damaged or distorted.
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| Captured Card |
To avoid your card (or cash) from being captured by the ATM, ensure that you remove it from the ATM slot immediately after it is dispensed. |
| Incorrect Amount / No Payment |
If the ATM does not dispense the correct amount of money or does not dispense the money at all, please contact the branch where you are using the ATM or your home branch, or call the Call Center at 111-331-331 or 111-331-332 (from outside Pakistan call +92-21 111-331-331 or 111-331-332) immediately. |
| ATM Receipts |
It is advisable to retain your ATM receipts after every transaction to guard against fraud and make record keeping easier. |
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