Eligibility:

Minimum Bachelor’s degree from a well-reputed university

Experience:

Fresh Graduates (candidates with experience may also apply)

Age:

• Up to 30 Years
• 2 years’ age relaxation for the following candidates:
  • Who have completed their Dars-e-Nizami or Shahadat Ul Alamiyah and possess an HEC Equivalency Letter
  • Hafiz-e-Quran
  • Differently-abled persons

Job Responsibility:

• To provide outstanding 24/7 customer service over the phone.
• Cater to customer’s banking requests, answer or escalate customer’s queries & process complaints related to products and services.
• Maintain a strong communication channel via constant coordination with nationwide branches and Head Office departments.

Skills & Knowledge:

• Excellent communication skills (fluent in Urdu & English)
• Good interpersonal skills
• Capable of working under pressure and in shifts

Compensation & Benefits:

• Bank Contract
• Market competitive salary
• Shift allowance
• Annual increment & performance-based bonus
• Health and Life Takaful coverage

Department:

Call Center

Location:

Karachi

Last date:

17 April, 2023

Eligibility:

Bachelor’s degree from an HEC recognized university

Experience:

Fresh to one year of working experience

Job Responsibility:

• Work with stakeholders to define the product strategy, including the target market, key features and goals for the product
• Work closely with cross-functional teams, such as engineering, design and customer support, to ensure that the product is developed according to specifications and is delivered on time
• Develop a launch plan for the WhatsApp banking product and work with marketing and sales teams to ensure that the product is successfully introduced to the market
• Track key metrics related to the product, such as usage, adoption rates and customer feedback and use this information to identify areas for improvement
• Oversee the ongoing development and improvement of the WhatsApp banking product, working with cross-functional teams to identify new features and functionality that will improve the product's performance and meet the needs of the target market
• Ensure that the product is compliant with relevant regulations, such as data privacy laws and financial regulations

Skills & Knowledge:

• Analytical skills
• Good communication skills
• Leadership skills
• User-centred design skills

Department:

Digital Banking Group

Location:

Head Office - Karachi

Last date:

30 March, 2023