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Current Job Openings

Call Center Officer - Batch 2023

Eligibility:

Minimum Bachelor’s degree from a well-reputed university

Experience:

Fresh Graduates (candidates with experience may also apply)

Age:

  • Up to 30 Years
  • 2 years’ age relaxation for the following candidates:
    • Who have completed their Dars-e-Nizami or Shahadat Ul Alamiyah and possess an HEC Equivalency Letter
    • Hafiz-e-Quran
    • Differently-abled persons

Job Responsibility:

  • To provide outstanding 24/7 customer service over the phone.
  • Cater to customer’s banking requests, answer or escalate customer’s queries & process complaints related to products and services.
  • Maintain a strong communication channel via constant coordination with nationwide branches and Head Office departments.

Skills & Knowledge:

  • Excellent communication skills (fluent in Urdu & English)
  • Good interpersonal skills
  • Capable of working under pressure and in shifts

Compensation & Benefits:

  • Bank Contract
  • Market competitive salary
  • Shift allowance
  • Annual increment & performance-based bonus
  • Health and Life Takaful coverage

Department:

Call Center

Location:

Karachi

Last date:

17 April, 2023

*Only shortlisted candidates will be called for interview.
Preference will be given to those who have qualification in Islamic Finance.

Assistant Product Manager – WhatsApp Banking and Communication Channel

Eligibility:

Bachelor’s degree from an HEC recognized university

Experience:

Fresh to one year of working experience

Job Responsibility:

  • Work with stakeholders to define the product strategy, including the target market, key features and goals for the product
  • Work closely with cross-functional teams, such as engineering, design and customer support, to ensure that the product is developed according to specifications and is delivered on time
  • Develop a launch plan for the WhatsApp banking product and work with marketing and sales teams to ensure that the product is successfully introduced to the market
  • Track key metrics related to the product, such as usage, adoption rates and customer feedback and use this information to identify areas for improvement
  • Oversee the ongoing development and improvement of the WhatsApp banking product, working with cross-functional teams to identify new features and functionality that will improve the product's performance and meet the needs of the target market
  • Ensure that the product is compliant with relevant regulations, such as data privacy laws and financial regulations

Skills & Knowledge:

  • Analytical skills
  • Good communication skills
  • Leadership skills
  • User-centred design skills

Department:

Digital Banking Group

Location:

Head Office - Karachi

Last date:

30 March, 2023

*Only shortlisted candidates will be called for interview.
Preference will be given to those who have qualification in Islamic Finance.