Meezan Bank Limited, Pakistan’s leading Islamic Commercial Bank, operating with a network of more than 940+ branches in over 300 cities across the country, is seeking applications from individuals meeting the following criteria:

Eligibility:

• Graduation from HEC recognized university / college having 14 years of education
• Age Limit: 26 years or less as on December 31, 2022
• 2 years’ age relaxation for candidates completed their Dars-e-Nizami / Shahadat Ul Alamiyah from HEC recognized Board, Hafiz-e-Quran or Differently-abled person

Compensation & Benefits:

• Permanent position
• Market competitive salary
• On-the-job and class room training
• Annual increment & performance-based bonus
• Car financing facility at zero percent
• Provident fund
• Gratuity
• House Financing facility at subsidized rates
• Health and Life Takaful coverage and much more…

Location:

• All Over Pakistan

Last date:

05 December, 2022

Eligibility:

• Minimum Bachelors from a reputable university
• Age upto 30 Years

Experience:

• Fresh (candidates with experience can also apply)

Job Responsibility:

• To provide outstanding 24/7 customer service over the phone.
• Catering to customers’ banking requests, answer or escalate customers’ queries & complaints related to product and services.
• Maintaining a strong communication channel via constant coordination with nationwide branches and Head Office departments.

Skills & Knowledge:

• Excellent communication skills (good fluency in Urdu & English).
• Good interpersonal skills.
• Capable of working under pressure & in shifts.
• Excellent customer service skills.

Department:

Alternate Distribution Channel (ADC)

Location:

Head Office - Karachi

Last date:

30 November, 2022

Eligibility:

• Minimum Bachelor’s from an HEC recognized institute/university

Experience:

• Fresh to 3 years of experience preferably in Banking industry

Job Responsibility:

• Prepare concepts paper, product program update, SOPs and BRDs
• Perform industry analysis on periodic basis to identify new offerings and highlight the potential new development
• Assist in managing new product launch and UAT
• Active engagement with internal and external stakeholders
• Assist in conducting training session and product marketing for the launch of Islamic credit card
• Handle complaints

Skills & Knowledge:

• Good written and oral communication
• Presentation and analytical skills

Department:

Alternate Distribution Channel (ADC)

Location:

Head Office - Karachi

Last date:

01 December, 2022

Eligibility:

• Minimum Bachelor's preferably Master's in Finance or Banking and Finance from an HEC recognized institute/university

Experience:

• Fresh to 2 years of SME/Corporate Banking experience will be preferred

Job Responsibility:

• Prepare credit proposals (annual, interim and for new accounts) and other necessary approval
• Initiate and complete customer’s daily financing & trade transactions and follow up with relevant departments
• Assist the relationship manager in ensuring compliance with the prudential regulations
• Achieve assigned customer acquisition, asset and trade targets

Skills & Knowledge:

• Strong Interpersonal skills
• Report writing
• Marketing
• Financial analysis
• Credit knowledge

Department:

Supply Chain Finance Unit - Commercial Banking

Location:

Lahore

Last date:

01 December, 2022

Eligibility:

• Bachelor’s preferably BBA from an HEC recognized institute/ university

Experience:

• At least 10 years in banking industry and serving currently as Manager

Job Responsibility:

• Responsible for serving as Key Contact Person for Banking Mohtasib Pakistan and State Bank of Pakistan.
• Understand regulatory expectations impacting customer experience and customer complaints.
• Understand customer issues, identify lines of inquiries, decisions to be made, with an acceptable level of reading, writing and speaking Urdu and English, including an ability to summarize and present ideas and solutions with clarity.
• Work within timelines and working hours continuously identifying productivity enhancement opportunities.
• Work independently with focus and ability to plan day, week, month and quarter for self and team, and assist line manager in escalations and thematic issues identification on a regular basis without the need of constant reminders.

Skills & Knowledge:

• Thorough understanding of regulatory requirements related to customer complaint handling process.
• Ability to identify and manage emerging trends in customer complaints and work with key stakeholders to expedite resolution process.
• Demonstrated capability of thinking in terms of preventive actions.
• Ability to plan, direct and manage day to day operations.
• Ability to manage teams and develop and enhance functions such as internal quality assurance, internal controls, reporting, etc. and ability to manage complaints received from multiple channels including escalated complaints.

Department:

Service Quality

Location:

Karachi

Last date:

01 December, 2022

Eligibility:

• Bachelor's (Master's preferred) from a reputable university.

Experience:

• Fresh to 2 years of relevant working experience

Job Responsibility:

• To regularly conduct branch visits and evaluate branch performance as per the key service indicators of the Bank.
• Acts as a service ambassador of the bank in facilitating branches for getting their services related issues expedited at area, region or head office level.
• Identify areas of service improvements in branches and banking processes which will help in enhancing customer experience.

Skills & Knowledge:

• Customer centric
• Critical thinking
• Good communication skills

Department:

Service Quality (Customer Support Group)

Location:

Karachi

Last date:

01 December, 2022