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State Bank: Customer facilitation centers to reduce concerns/grievances of depositors & borrowers

October 30th, 2008

In its endeavour to facilitate the customers of the Banks/DFIs, in addition to the existing helpdesk, it has been decided to facilitate the stakeholders by establishing Customer Facilitation Centres at the Consumer Protection Department and all the sixteen Field Offices of SBP Banking Services Corporation. In order to provide timely assistance/clarification to the customers of Banks/DFIs the Customer Facilitation Centre will operate from 9 am to 8 pm on all working days. Simultaneously the Banks/DFIs would also endeavour to facilitate their customers on priority to address their banking related concerns. The contact details of the Customer Facilitation Centre are given below:

Mr. Mohsin Rasheed Senior Joint Director Consumer Protection Department State Bank of Pakistan 5th floor, SBP Main Building I.I. Chundrigar Road, Karachi. Phone No. 021-9212432 Fax No. 021-9212506 Email: mohsin.rasheed@sbp.org.pk

State Bank of Pakistan