Meezan Bank Limited, Meezan House, C-25 Estate Avenue, SITE, Karachi.
Email: [email protected]
Phone: +92 (21) 38103500 & +92 (21) 37133500
Fax: +92 (21) 36406049
To record your complaint, please use the following channels:
You can also write a letter to 'The Manager Customer Care Unit' and post it to our Head Office at Meezan House, C-25, Estate Avenue, SITE, Karachi- Pakistan.
Once we receive your complaint, it will be addressed promptly and we will respond to you within 7 to 15 business days.
Access the State Bank of Pakistan’s dedicated Sunwai portal designed to assist the public in lodging complaints against banking issues at https://sunwai.sbp.org.pk/. Additionally, download the Mobile App from the Google Play Store and iOS App Store.
When registering a complaint on the portal, please ensure you provide the required information, such as your mobile number, CNIC, email, etc. A tutorial on complaint registration is available at https://complaint.sbp.org.pk/about-us.html. This platform streamlines the grievance process, making it easy for consumers to reach relevant forums.
Furthermore, it allows complaints to be lodged with banks, Banking Mohtasib Pakistan (BMP), or the State Bank of Pakistan (SBP), offering features such as status tracking and consumer awareness tips.
Meezan Bank is committed to valuing and learning from, concerns and complaints. If you feel our provided resolution on your complaint is unsatisfactory you may contact the Bank again for reconsideration. However, in case you are still not satisfied with the way it has been dealt with, then you may approach the following Government entity to record your concerns / grievances.
This is an autonomous body working as an alternate forum for amicable resolution of disputes between customers and banks. In order to approach Banking Mohtasib Pakistan, customers are first required to approach their respective bank in writing, further to which if the bank does not resolve the issue up to the satisfaction of a customer, a complaint may be filed with the Banking Mohtasib Pakistan.
Address: Banking Mohtasib Pakistan, 5th floor, Shaheen Complex, M.R. Kiyani Road, Karachi.
Website: www.bankingmohtasib.gov.pk
Email: [email protected]
Contact No: +92 (21) 99217334-8
+92 (21) 111-331-331 & +92 (21) 111-331-332
Name: Munawar Bilal
Contact: + 92 (21) 38103500 Ext: 3560
Email: [email protected]
Name: Farhan Sayeed
Contact: + 92 (21) 38103500 Ext: 4047
Email: [email protected]
Name: Waqas Ahmed Alavi
Ph: +92 (21) 38103500, Extension: 2096
Email: [email protected]
Name: Muhammad Naeem
Ph: +92 (21) 38103500, Extension: 2191
Email: [email protected]
Name: Omais Muhammad Alam
Designation: Shariah Compliance Officer
Contact: + 92 (21) 38103500 Ext: 2523
Email: [email protected]
Unit Head Customer Care,
Service Quality Department,
Meezan Bank Limited
C-25 Estate Avenue, SITE, Karachi, Pakistan
Ph: +92 (21) 3810 3657
Fax: +92 (21) 36406023
Email: [email protected]
The Joint Director,
Special Unit, Consumer Protection Department,
State Bank of Pakistan
I.I. Chundrigar Road, Karachi
Ph: +92 (21) 9922 1935
Fax: +92 (21) 9921 8160
Email: [email protected]
Head Office Operations
Ph: +92 (21) 36406113
Email: [email protected]
Name: Aurangzaib Nasar
Designation: Lead Coordinator
Contact: + 92 (21) 38103500 Ext: 5896
Email: [email protected]
Name: Ahmed Butt
Designation: Designated Officer
Contact: + 92 (21) 38103500 Ext: 8758
Email: [email protected]
Name: Dudley Xavier Vaz
Designation: Designated Officer
Contact: + 92 (21) 38103500 Ext: 4578
Email: [email protected]
Name: Irfan Wali
Designation: Lead Coordinator
Contact: + 92 (21) 38103500 Ext: 2837
Email: [email protected]
Name: Shumaila Hasan
Designation: Designated Officer
Contact: + 92 (21) 38103500 Ext: 3260
Email: [email protected]
Name: Abdul Qadir
Designation: Designated Officer
Contact: + 92 (21) 38103500 Ext: 2787
Email: [email protected]