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Registered Office & Head Office

Meezan Bank Limited, Meezan House, C-25 Estate Avenue, SITE, Karachi.
Email: [email protected]
Phone: +92 (21) 38103500 & +92 (21) 37133500
Fax: +92 (21) 36406049

Customer Care Unit

To record your complaint, please use the following channels:

  • 24/7 Call Center : +92 (21) 111-331-331 & +92 (21) 111-331-332
  • Websites: www.meezanbank.com & www.meezanbank.pk
  • Email: [email protected]
  • Fax: +92 (21) 36406023

You can also write a letter to 'The Manager Customer Care Unit' and post it to our Head Office at Meezan House, C-25, Estate Avenue, SITE, Karachi- Pakistan.

Once we receive your complaint, it will be addressed promptly and we will respond to you within 7 business days.

Meezan Bank is committed to valuing and learning from, concerns and complaints. If you feel our provided resolution on your complaint is unsatisfactory you may contact the Bank again for reconsideration. However, in case you are still not satisfied with the way it has been dealt with, then you may approach the following Government entity to record your concerns / grievances.

Banking Mohtasib Pakistan

This is an autonomous body working as an alternate forum for amicable resolution of disputes between customers and banks. In order to approach Banking Mohtasib Pakistan, customers are first required to approach their respective bank in writing, further to which if the bank does not resolve the issue up to the satisfaction of a customer, a complaint may be filed with the Banking Mohtasib Pakistan.

Address: Banking Mohtasib Pakistan, 5th floor, Shaheen Complex, M.R. Kiyani Road, Karachi.
Website: www.bankingmohtasib.gov.pk
Email: [email protected]
Contact No: +92 (21) 99217334-8

Call Centre

+92 (21) 111-331-331 & +92 (21) 111-331-332

Meezan Bank Guarantee Verification

Credit Administration Department

Name: Naheed Ashfaq
Contact: + 92 (21) 38103500 Ext: 3558
Email: [email protected]

Name: Syed Salman Nadeem
Contact: + 92 (21) 38103500 Ext: 2157
Email: [email protected]

ATM Contacts

Name: Syed Raza Hussain
Ph: +92 (21) 38103500 Ext: 2106
Email: [email protected]

Name: Amir Hasan
Ph: +92 (21) 38103500 Ext: 2104
Email: [email protected]

Shariah Compliance Department

Shariah Related Matters

Name: Salman Ahmed Siddiqui
Designation: Assistant Manager Shariah Compliance
Contact: + 92 (21) 38103500 Ext: 2382
Email: [email protected]

Focal person for handling issues of Politically Exposed Persons (PEP)

Meezan Bank Limited

Unit Head Customer Care,
Service Quality Department,
Meezan Bank Limited
C-25 Estate Avenue, SITE, Karachi, Pakistan
Ph: +92 (21) 3810 3657
Fax: +92 (21) 36406023
Email: [email protected]

State Bank of Pakistan

The Joint Director,
Special Unit, Consumer Protection Department,
State Bank of Pakistan
I.I. Chundrigar Road, Karachi
Ph: +92 (21) 9922 1935
Fax: +92 (21) 9921 8160
Email: [email protected]